Part-Time Weekend Resident Life Associate (Shelter)

Part-Time Weekend Resident Life Associate Family Service Association of Bucks County Levittown, PA | Part-Time Weekend Position | $20.00 per hour At Family Service Association of Bucks County, we are always seeking compassionate and qualified individuals dedicated to making a difference in the lives of others. Each year, we assist nearly 30,000 individuals in overcoming a wide range of challenges—from substance use and mental health issues to homelessness. If you have a passion for helping people and want to be part of a team that listens, cares, and provides support every day, we invite you to explore this career opportunity. We are currently seeking compassionate, dependable, and team-oriented individuals to join our shelter team as a Part-Time Weekend Resident Life Associate (RLA). Weekend Schedule Part-Time Weekend Position – 16 Hours Per Week

We are hiring multiple staff members for the following shifts:

• Friday Overnight: 12:00 AM – 8:00 AM
• Saturday & Sunday: 8:00 AM – 4:00 PM, 10:00 AM – 6:00 PM, 4:00 PM – 12:00 AM, or 12:00 AM – 8:00 AM

Multiple openings available across all shifts. Additional hours may be available based on staffing needs and employee availability. Why You'll Love Working Here Flexible Part-Time Schedule Weekend-only schedule with opportunities for additional hours. Professional Growth Training, mentorship, and opportunities for career advancement within a respected human services organization. Employee Support Access to our Employee Assistance Program (EAP), providing confidential support for mental health, legal, financial, and personal concerns. Employee Perks LifeMart discount program offering savings on travel, electronics, wellness services, childcare, and more. Position Summary The Resident Life Associate (RLA) is responsible for maintaining a safe, secure, and supportive environment for approximately 80 shelter residents, including adults and children. RLAs support facility operations during their assigned shift, support residents with daily needs, enforce shelter policies, and ensure the shelter remains clean, organized, and welcoming. This position requires strong communication skills, sound judgment, reliability, and the ability to remain calm and professional in a fast-paced, trauma-informed environment. Key Responsibilities

• Support daily shelter operations during assigned shift.
• Ensure the safety and security of residents, staff, volunteers, and visitors.
• Conduct routine interior and exterior facility rounds and document findings.
• Monitor surveillance systems and control facility access.
• Enforce shelter policies and address resident concerns professionally and respectfully.
• Maintain accurate records, communication logs, census counts, and admissions documentation.
• Answer shelter phones and provide information, referrals, and crisis support as appropriate.
• Coordinate resident transportation requests and other daily needs.
• Assist residents with access to meals, hygiene supplies, and supportive services.
• Supervise and assist residents with cleaning and upkeep of common areas.
• Support meal service, kitchen cleanup, and organization of donation areas.
• Report maintenance, safety, and security concerns promptly.
• Complete assigned shift tasks and ensure smooth transition to incoming staff.
• Participate in required trainings, staff meetings, and professional development opportunities.
• Maintain confidentiality and uphold residents' rights at all times.
• Perform other duties as assigned.

Qualifications Required

• High school diploma or GED.
• Basic computer skills.
• Ability to work independently and exercise sound judgment.
• Strong communication and interpersonal skills.

Preferred

• Experience in human services, behavioral health, customer service, hospitality, security, healthcare, or related fields.
• Experience working with vulnerable populations.

Equal Opportunity Employer / Commitment to Inclusion Family Service Association of Bucks County is an equal opportunity employer. We are committed to fostering an inclusive environment. In accordance with the Americans with Disabilities Act (ADA) and the Pennsylvania Human Relations Act, we provide reasonable accommodations to ensure all employees can perform the essential functions of their roles. If you require accommodation during the application or interview process, please contact our Human Resources Department at (215) 757-6916. Apply today and join a team dedicated to listening, caring, and supporting our clients every day!