Shelter Support Specialist (Midnights Including Weekends)

The Salvation Army USA Central Territory · 🍽️ Restaurant & Food Service

Schedule: Saturday + Sunday
Shift: —
Type: Part-time
Pay: Pay not listed
Location: Monroe, MI
Work type: On-site
Openings: 1

No experience required

Job / Role Requirements

At The Salvation Army our employees are the heartbeat of our mission. We foster a community of passionate people dedicated to changing lives and bringing hope to those who need it most. Position Summary: Provide oversight to shelter guests and complete necessary paperwork, attend to the immediate needs of the guests, and encourage safe and harmonious shelter atmosphere. Essential Responsibilities <ul><li>Ensure daily paperwork is completed in accordance with procedure</li><li>Maintain shelter policy without discrimination</li><li>Assist with menu planning</li><li>Supervise common areas, dorms, lounges, clothing closet, and laundry room</li><li>De-escalate conflict and manage crises as necessary, excellent verbal and written communication</li><li>Perform daily resident/security check on guests, rooms, and exterior of building</li><li>General Office duties: answering the phone, filing, typing, record keeping, recording shift summary</li><li>Attend all trainings and staff meetings as directed</li><li>Cleaning and janitorial work as required, including laundry as needed</li><li>Keep dryer vents clear of dust and lint</li><li>Assist deep cleaning of the kitchen; assist with daily cleaning as needed</li><li>Floor upkeep, including dining room, office, laundry room</li><li>Accurately track resident medications that are under the supervision of The Salvation Army</li><li>Clean empty rooms once resident has exited as needed</li><li>Communicate shelter supply needs to maintenance or corps officer</li><li>In absence of cook, perform kitchen duties</li><li>Help to resolve conflicts between residents</li><li>Remain on duty until replacement arrives</li><li>Perform other duties as assigned </li></ul>Additional Responsibilities <ul><li>Handle donations as needed</li><li>Ensure client chore are completed in a timely fashion</li><li>Process in-take and exit paperwork as needed</li><li>Help with shelter and social services laundry upon request </li></ul>Qualifications Education/Experience: <ul><li>High School Diploma / GED desired; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities</li><li>1 or more years working in a shelter type environment</li><li>Must maintain confidentiality and comply with Safe from Harm guidelines and participate in training classes </li></ul>Skills, Knowledge & Abilities <ul><li>Have and maintain ServSafe Certification, or ability to acquire certification within 1 year </li></ul>Computer Skills <ul><li>Basic knowledge of Microsoft Office 365</li><li>Knowledge of TEAMS and SharePoint </li></ul>Certificates And Licenses <ul><li>Complete Safe From Harm training, and keep current as needed</li><li>Have and maintain current CPR/SED/First Aid certification; or ability to gain certification within 90 days</li></ul>