Customer Service Assistant

We’re looking for a friendly, reliable, and people-focused Customer Service Assistant to join our team. This role is about more than simply answering questions — it’s about making sure every customer feels heard, respected, and supported. You’ll be one of the first points of contact for our customers, helping with enquiries, resolving everyday issues, and making their experience with us as smooth as possible. We’re looking for someone who enjoys helping people, communicates clearly, and stays calm and positive even when things get busy. What You’ll Be Doing

• Respond to customer enquiries by phone, email, and other communication channels.
• Listen carefully to customers and understand what they need before offering a solution.
• Handle questions, complaints, and requests in a friendly and professional way.
• Help customers with orders, bookings, accounts, payments, or general information as required.
• Follow up on customer issues to make sure they are properly resolved.
• Keep customer information and records accurate and up to date.
• Work closely with colleagues and other departments when an issue needs further support.
• Let the team know about recurring customer concerns or feedback that could help improve our service.
• Carry out general administrative tasks that support the customer service team.

What We’re Looking For We’re not necessarily looking for someone who has done this exact job before. More importantly, we want someone who genuinely enjoys helping others and takes pride in doing things properly.

You’ll ideally have:

• Good communication and listening skills.
• A friendly, patient, and approachable manner.
• The ability to stay calm when dealing with difficult or unhappy customers.
• Good organisation and attention to detail.
• Confidence using computers, email, and basic office systems.
• The ability to manage several tasks while keeping customers informed.
• A positive attitude and willingness to learn.
• A strong sense of responsibility and teamwork.

Previous customer service or administrative experience would be helpful, but attitude, reliability, and a genuine desire to help people are just as important. What We Offer We want our people to feel valued and supported, so we aim to provide a positive working environment where you can learn, grow, and do your best work.

Depending on the role, this may include:

• Competitive salary.
• Training and ongoing support.
• Opportunities to develop new skills and progress within the team.
• A friendly and supportive working environment.
• Employee benefits and company perks.
• Recognition for good work and great customer service.

About You You’re the kind of person who doesn’t just say, “That’s not my job.” If a customer needs help, you’ll do your best to find the right answer or make sure they get to the person who can help them.